Trusted by
hotels running on:
Product
Built on Three Layers.
Powered by Seven Engines.
Every AI Engine runs on the same foundation — unified guest data, omnichannel connectivity, and real-time analytics.
Unified Guest Data
PMS is the single source of truth. AVOX syncs reservation data, guest history, preferences, and real-time availability into one profile — and makes it accessible to every Engine, across every channel. No more isolated inboxes.
7 AI Engines
Seven specialized Engines, each running an autonomous business process across the guest journey:
Conversion · Reservation · Upsell · Arrival · Concierge · Recovery · Reputation
Every Engine reads from the same guest profile, operates across all connected channels, and feeds results back into the data layer. They don’t just respond — they execute.
Guest Intelligence
Everything the Engines do generates data: conversion rates, upsell revenue, response times, satisfaction scores, reputation trends. Guest Intelligence turns this into a live operational dashboard — so you see not just what happened, but what to do next.
Integrations
Meet guests where they already are
One inbox. One AI. Every channel answered in under 60 seconds.
SMS
Telegram
Viber
RCS
Web Widget
Messenger
TikTok
Don't see your PMS, channel, or OTA? That's fine. AVOX has a flexible integration architecture — and our team builds new connections based on what you actually use. Just tell us your stack.
Booking.com
Expedia
Airbnb
Hotels.com
Trip.com
Agoda
OTA Email
AVOX captures and processes OTA guest messages delivered via email — so your team responds from one inbox, not three.
Don't see your PMS, channel, or OTA? That's fine. AVOX has a flexible integration architecture — and our team builds new connections based on what you actually use. Just tell us your stack.
Don't see your PMS, channel, or OTA? That's fine. AVOX has a flexible integration architecture — and our team builds new connections based on what you actually use. Just tell us your stack.
7 Bottlenecks → 7 AI Engines
Your Team Is Great.
But They Can’t Be Everywhere.
Every hotel has the same bottlenecks — moments where even the best staff can’t keep up with volume, speed, and personalization at the same time.
Inquiries Without Follow-Through
Inquiries come in across 5+ channels, 24/7. Your team responds when available — but by then, the guest has already compared three other hotels. And there’s no systematic follow-up for those who didn’t book on the first touch.
Conversion Engine
AVOX responds to every inquiry instantly — across WhatsApp, email, Instagram, web, and OTAs. It answers questions with live data from your PMS, sends personalized follow-ups to undecided guests, and nurtures them until they book or opt out. No lead slips through.
Manual Reservation Handling
Every booking change — a date shift, a room swap, a cancellation — requires a human to open the PMS, check availability, and confirm. It’s not complex work, but it ties up your front desk dozens of times a day.
Reservation Engine
AVOX handles booking creation, modification, and cancellation through natural conversation in any channel. It checks real-time availability in your PMS, confirms instantly, and syncs everything back. Your front desk is freed from repetitive admin.
Upgrades That Don’t Happen
You have suites sitting empty and spa slots unfilled, but upgrades only happen when a front desk agent remembers to offer them at check-in. No one is analyzing which guest, which offer, and which moment has the highest conversion probability.
Upsell Engine
AVOX analyzes guest profile, booking data, and real-time availability to send the right upgrade or add-on offer at the moment of highest intent — days before arrival, not at the desk. Every offer is personalized, timed, and tracked for revenue impact.
Check-In Starts With a Queue
Guests arrive after a long flight and stand in line while staff manually copies passport data, assigns rooms, and processes payments. The experience you promise starts with a queue.
Arrival Engine
AVOX sends a check-in link before arrival. Guests complete registration, upload ID, and confirm payment from their phone. Integrated with Mobile Key — they walk past the front desk and go straight to their room. Zero friction.
Routine Requests That Pile Up
When a guest reports a problem - a broken AC, a missing towel, a noisy neighbor - the message goes to the front desk. The front desk calls maintenance. Maintenance may or may not pick up. There’s no tracking, no status updates, and the guest sits in silence wondering if anyone even read their message.
Concierge Engine
AVOX resolves routine guest requests instantly in any channel — room service, spa bookings, hotel info, local recommendations. Complex or physical requests are routed to the right department with full context. Staff focuses on high-touch service, not FAQs.
Complaints That Sit Unanswered
A guest messages about a noisy room at 11 PM. The night shift logs it, but the follow-up happens 14 hours later. By checkout, the guest has decided this is a one-star experience — not because you couldn’t fix it, but because you were too slow.
Recovery Engine
AVOX detects the complaint instantly, confirms to the guest that the team is on it, and routes the issue to the right department with room number and full context. It pings staff until they acknowledge, updates the guest when the status changes, and follows up after resolution.
Reviews You Can’t Control
Your happy guests leave quietly. Your unhappy guests leave reviews. You have no systematic way to capture positive feedback at the right moment, or to intercept negative sentiment before it goes public.
Reputation Engine
AVOX reaches out after checkout, collects a satisfaction score, and routes happy guests to leave public reviews on TripAdvisor or Google. Negative feedback is flagged and sent to the manager for personal follow-up — before it becomes a one-star rating online.
Real results from real hotels
Here's what changes in the first 90 days.
How it works
Guest Journey Pipeline
Pricing
One Plan.
Pay Only When AI Works.
No per-seat licenses. No room limits. No feature gates. You get the full platform — and pay only for the AI actions that drive your business.
AVOX Membership
€99/mo
Everything included
Full platform access: all 7 AI Engines, all channels, all integrations
Unlimited users — front desk, management, revenue team, everyone
No limits on rooms, properties, or conversations
Premium support for every customer — not an add-on
Onboarding and setup assistance
FAQ
Questions We Get Asked Most
How does pricing work?
You pay a flat €99/mo membership for full platform access — all 7 AI Engines, all channels, unlimited users. On top of that, you pay only for AI actions: each message sent, booking processed, upsell delivered, or check-in completed by an Engine. If an Engine doesn’t act — you don’t pay. No per-room fees, no per-seat licenses.
Can I try AVOX before committing?
Yes. We offer a 14-day pilot on your live property with real guest conversations. You’ll see exactly how the Engines perform with your data, your channels, and your PMS — not a sandbox demo.
What’s included in the setup?
We handle everything: PMS integration, channel connection (WhatsApp, email, Messenger, etc.), AI Engine configuration for your property’s specifics — room types, services, policies, tone of voice. Your team doesn’t need technical skills. Typical setup takes 1–2 weeks.
Which PMS systems do you integrate with?
We integrate with major PMS platforms including Opera, Mews, Cloudbeds, and others. If your PMS isn’t on the list — talk to us. We build new integrations based on client needs.
Do we need to train our staff to use AVOX?
Minimally. The AI Engines work autonomously — your team doesn’t operate them. Staff interacts with AVOX through a simple dashboard: they see guest conversations, receive escalated requests, and monitor Engine performance. We provide onboarding sessions to get everyone comfortable.
What kind of support do we get?
Every AVOX customer gets premium support — it’s not a paid tier, it’s the standard. Dedicated account manager, priority response, and ongoing optimization of your AI Engines as your property evolves.